Since Holibaba provides experiential travel services, our "shipping and delivery" refers to the timely delivery of travel documents and services.

1. Delivery of Travel Documents

• Travel vouchers, itineraries, and confirmations are delivered digitally via email within 3–5 working days after booking confirmation.
• Physical documents (if applicable) are couriered upon request and may incur additional charges.

2. Responsibility

• Please ensure your contact information is accurate to avoid delivery delays.
• Holibaba is not responsible for delays caused by incorrect email addresses or failed mail delivery due to third-party logistics.

3. E-tickets and Vouchers

• You will receive all e-tickets, hotel vouchers, and confirmations prior to your departure.
• Kindly check all details upon receipt and notify us immediately of any discrepancies.